| THT30302 | Certificate III in Tourism | International Retail Travel Sales --- Issued in conjunction with the Australian College of QED |
| THHCOR01B | Work with colleagues and customers | Interpersonal skills customer relations |
| THHCOR02B | Work in a socially diverse environment | Working with people from diverse backgrounds |
| THHCOR03B | Follow Health, Safety & Security procedures | Understand the requirements for the safety in the workplace |
| THTTCO01B | Develop and Update Tourism and Industry Knowledge | An introduction to Travel and Tourism markets, career paths, travel agents and principals |
| THHGGA01B | Communicate on the Telephone | Developing productive telephone skills |
| THHGGA02B | Perform office procedures | Producing documents using office equipment both manually and on a computer |
| BSBCMN205A | Use business technology | Learn how to use computerised models for access and research |
| BSBCMN213A | Produce simple word processed documents | |
| THHGFA01B | Process financial transactions | Learn the accounting procedures involved within the Travel Industry |
| THHGCS03B | Deal with conflict situations | Learn to deal with customer complaints |
| THTSOP02B | Source and provide destination information and advice | Learn about domestic and international destinations and how to pass this on to clients |
| THTSOP03B | Access and interpret product information | Learn to interpret information from industry publications such as tariffs, manuals, timetables, and brochures |
| THTSOP4B | Sell tourism products and services | Learn the selling process using product knowledge and techniques |
| THTSOP5B | Prepare quotations | Provide accurate costing to clients for all types of travel related services |
| THTSOP7B | Book and co-ordinate supplier services | Process manual reservations |
| THTSOP08B | Operate a computerized reservation system | Learn the Galileo System |
| THTSOP09B | Process non-air documentation | Book and document products such as hotel, cars, cruises, coach, rail, insurance and tour packages. Advise on passport, visa, health and travelers cheques |
| THTSOP19A | Construct domestic airfares | Cost and ticket air travel within Australia |
| THTSOP20A | Construct normal international airfares | IATA Fares and Ticketing I |
| THTSOP21A | Construct promotional international airfares | IATA Special fares |
| THTSOP18B | Process air documentation | IATA Fares and Ticketing II?? |
| THTSOP13B | Apply advanced airfare rules and procedures | ???? |
| THTSOP14B | Administer Billing Settlement Plan | Learn about IATA accounting and reporting procedures |
